You can now customise the automated emails sent to customers who have made payment through HitPay.
Customise 3 types of email templates:
- Payment Receipts (for POS transactions)
- Order confirmation (for online orders)
- Recurring invoice (for subscription purchases)
How to customise emails on HitPay
Step 1. Navigate to Settings > Email Templates:
Step 2. On the top header, toggle to select the type of email you want to edit. This can be Payment Receipt, Order Confirmation, or Recurring Invoice:
Step 3. Fill in details with your preferred text:
You can edit the email subject, title, subtitle and footer. For recurring invoice, you can also edit the action button text and color.
The transaction details cannot be edited as that is automated from the customer's purchase.
Step 4. Include variables to automate information:
Variables fill in data automatically. This can help you save time and prevent errors (e.g. typos when filling in information). To use a variable, simply copy and paste the variable into your email text.
- {{business_name}}
- {{charge_id}}
- {{business_email}}
- {{charge_date}}
- {{business_phone}}
- {{business_address}}
- {{location_name}}
- {{location_address}}
Step 5: Click Save:
Step 6. Your email template is complete! You can click Test Email to see how your email will look:
If you would like to go back to the default email by HitPay, simply click Reset to Default.