Below are the charges associated with refunds and chargebacks
Refunds (Partial and Full Refunds)
|Payment Method||Refund Function||Original Transaction Fee Refunded||Processing Time|
3-5 Business Days
|WeChatPay, AliPay, GrabPay||Free||No||3-5 Business Days|
If a Card/WeChatPay/Alipay or GrabPay transaction has been refunded prior to bank settlement, the transaction refund constitutes a reversed charge and hence no fees are charged.
Admin Fee: S$20 + full original transaction amount reversed from merchant balance
In the event of a chargeback, HitPay will reach out to the merchant to provide documentary evidence of the actual sale and if the dispute is settled in favor of the merchant, the full transaction amount + $20 is returned back to the merchant account.