Instructions on how to set up and use the BBPOS WisePos E terminal with HitPay.
Overview
The BBPOS WisePos E terminal is designed for secure card transactions. You can use it as a card reader or request a conversion to standalone mode for additional functionality.
Steps to Set Up
- When you receive the device, insert the battery and plug the provided cable into the port with the lightning bolt symbol to power the reader. Press the Power button to switch on the device.
- After switching on for the first time, you will be prompted to connect to a Wi-Fi network. Connect to your Wi-Fi network.
Your Wi-Fi network MUST USE WPA-Personal or WPA2-Personal encryption and be password protected. The BBPOS WisePOS E DOES NOT SUPPORT non-password-protected networks, enterprise networks, or IPV6 networks. - Generate a pairing code (e.g., Tang-Peace-Man) from the settings page on the terminal.
- Connect the reader to your account. Open the HitPay dashboard and navigate to Point of Sales > Terminal > Register Terminal. Insert the code under the Registration Label and connect.
- You can configure your WisePOS E to work on either:
- Reader mode (Connect Terminal with external HitPay POS device or Web App)
- Standalone mode (POS built-in to the Terminal).
- If you want to use the WisePos E terminal as a standalone terminal; send a WhatsApp message to +65 9864 4718 or write to support@hit-pay.com to request for a terminal conversion from card reader mode to standalone mode.
Accessing Settings
- Reader Mode
- Swipe right from the left edge of the reader screen to reveal a Settings button.
- Tap the Settings button and enter the admin PIN 07139.
- From here, you can update your WiFi settings or generate a pairing code for device registration.
- Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.
- Standalone Mode
- Log in to HitPay app
- Go to Settings > Check Reader Settings
- Enter the admin PIN 07139.
- From here, you can update your WiFi settings or generate a pairing code for device registration.
- Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.
Connecting Reader via Wi-Fi
To connect to WiFi or switch networks, go to settings, then select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.
| Your Wi-Fi network MUST USE WPA-Personal or WPA2-Personal encryption and be password protected. The BBPOS WisePOS E DOES NOT SUPPORT non-password-protected networks, enterprise networks, or IPV6 networks. |
Troubleshooting Wi-Fi Connection
Reader is unable to connect
To check connectivity, go to settings, then select WiFi settings. This displays all available WiFi networks. To see more details about the connection, tap on the connected network name.
- Make sure the Wi-Fi network is connected and has internet access.
- The signal strength is good.
- The Wi-Fi network is a WPA/WPA2/WPA3-Personal or WPA2/WPA3 EAP-PEAP Enterprise encryption.
- The Wi-Fi network is password protected
- The device has an IP address assigned.
How to identify your Wi-Fi network’s security type:
- Windows 10
- Find the Wi-Fi connection icon in the taskbar and click on it
- Then click Properties underneath your current Wi-Fi connection
- Scroll down and look for the Wi-Fi details under Properties
- Under that, look for Security Type, which shows your Wi-Fi protocol
- MacOS
- Hold down the Option key
- Click on the Wi-Fi icon in the toolbar
- This will show your network details, including your Wi-Fi security type
- Android
- On your Android phone, go into Settings
- Open the Wi-Fi category
- Select the router you are connected to and view its details
- This will show what Wi-Fi security type your connection is
- The path to this screen may differ depending on your device
- iPhone
- Unfortunately, there is no way within iOS to check your Wi-Fi security. If you want to check your Wi-Fi’s security strength, you can either use a computer or log into the router through the phone. Each router may be different, so you may need to refer to the documentation that came with the device. Alternatively, if your internet service provider set up the router, you could contact them for assistance.
How do I change my Wi-Fi security encryption?
The steps to configure Wi-Fi security encryption might vary depending on your specific router model and provider. Please refer to your router’s manual or the support resources provided by your internet service provider (ISP) for detailed and accurate instructions tailored to your device.
-
Log into your router console
- Using the browser of your choice, log into the admin console of your home router.
- The exact method for doing this may vary depending on your router manufacturer.
- You can refer to your Router Manual for more details.
- However, the most common method is to enter http://192.168.1.1 into the browser address bar and press ENTER; http://10.0.0.1/ is another common router IP address.
- Navigate to the Wireless Security section
-
Select Encryption Option
- Select WPA/WPA2/WPA3-Personal or WPA2/WPA3 EAP-PEAP Enterprise encryption
- Set Your Network Password
- Create a strong network password
- Save Changes & Reboot
- Upon saving, reconnect all your wireless devices
- Select your new WiFi SSID and enter the new WiFi password.
How do I check the IP address of my WisePOS E Terminal?
- Ensure your BBPOS WisePOS E device is powered on and connected to the Wi-Fi network.
- Navigate to Settings either by swiping from left to right (Pair with Desktop mode) or from Settings > Check Reader Settings (Standalone mode)
- Go to ‘Network Settings’ and select “Network” > “Wi-Fi”
- Your device should display the connected network and the assigned IP address.
Connecting Reader via Ethernet
Ethernet connectivity requires the use of an optional dock, which provides wired Ethernet connectivity and keeps your smart reader fully charged using the included charging cable. You can purchase the dock separately through the HitPay online store (Singapore-based businesses) or the HitPay dashboard > Point of Sale > Terminal (Non-Singapore based businesses). The Ethernet Dock features a 10/100 Ethernet port and rubber feet for stable countertop use.
To set up the dock:
- Connect the Ethernet cable from your dock to your router.
- Connect the dock to power. It has a minimum power requirement of 5V-2A (10W) and includes a charging cable, which you can plug into any USB-A power adapter (not included).
- When both cables are connected, insert the reader into the dock.
To confirm that the reader is properly docked, verify the reader is charging and the Ethernet icon is visible in the status bar.
Steps to Accept a Payment
To accept payment, follow these steps below:
-
Reader Mode
- Ensure that you have HitPay app running on a separate device, either iOS / Android or Web Browser.
- Go to Point of Sale
- Connect the WisePOS E
- Create a charge and select “Card Terminal” from the list of payment methods.
- You should be prompted to either tap or insert the customer’s card into the terminal. After tapping or inserting the card, wait for the payment success message to appear in the HitPay App.
-
Standalone Mode
- Make sure you’ve already completed the above steps to set up the WisePos E terminal.
- Launch the HitPay App by opening it on your device. On the home page, enter the transaction amount and tap the Charge button to continue.
- You can also add an invoice number, remarks, or any description under the Add Description field.
- Choose the payment method from the list of available options. Select “Card Terminal” as the payment method and follow the prompts.
- You should be prompted to either tap or insert the customer’s card into the terminal. After tapping or inserting the card, wait for the payment success message to appear in the HitPay App.
You can also refer to this page for our WisePOS E documentation.