HitPay allows merchants to refund PayNow QR transactions instantly to the customer's PayNow registered bank account.
Navigate to Sales and Reports > Charges
Click on the transaction that you would like to refund.
Click on the Refund button
If you would like to partially refund the transaction, enter the amount as highlighted below.
If you would like to fully refund the transaction, do not enter any refund amount
Click on the Confirm button and wait for the refund success message.