HitPay allows merchants to refund transactions from the HitPay dashboard.
Please ensure there is sufficient balance in your HitPay account (for non-card payments) and Stripe accounts (for card payments) to perform the refund. If you do not have sufficient balance in your HitPay account, you can top up using the guide here
Please take note of the refund processing time for each of the payment methods offered on HitPay:
Refunds can be performed within an allowed time period. You may refer to this table for the maximum refund period for each payment method:
How to Perform Refund from HitPay dashboard
You can refer to this our HitPay documentation for the complete guide on processing refunds via your HitPay dashboard: https://docs.hitpayapp.com/payments/refund#refund-process