Compatible devices: iOS and Android. Mobile and tablet only (no desktop).
For Android, watch this demo: https://www.youtube.com/watch?v=I8eKI80MdNg
For iOS, watch this demo: https://www.youtube.com/shorts/qi6oFBo_JoY
1) Set up your account
- Sign up for a HitPay account - https://dashboard.hit-pay.com/
- On HitPay Dashboard > Settings > Payment Methods > Cards > View Details > Input Details > Done
- On HitPay Dashboard > Settings > Business > Ensure postal code is filled up
- Download HitPay app on your phone and sign in
2) Connect your terminal
- Turn on your terminal
- Ensure Bluetooth and location is turned on
- Open HitPay App > Click on 3 lines at top left > Settings > Terminal > Device Type, select WisePad 3 > Select your terminal (based on serial number) > Pair > Done
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If an automatic update begins, wait for it to complete. Once done, your terminal is ready!
Tip : Listen for a "Ding" sound when connecting (shown in screenshot below)
If you do not hear this sound after approximately 10 seconds, try again by:
- Turn off bluetooth
- Exit HitPay app (Close all apps)
- Turn on bluetooth
- Turn on HitPay app
- Try again
3) Accept payments
- Open HitPay App > Choose Quick Sale or Products
- For Quick Sale: Enter charge amount > Tap charge button > Select payment method: Card Reader > Ask customer to tap or insert card > Get payment notification
- For Products: Select a product from your store. You need to upload products on the Dashboard beforehand
4) Troubleshooting
If you can’t connect to the terminal, please check that:
- Bluetooth and Location Services are enabled on your phone
- Your terminal is currently charging or has more than 50% battery
- You are connecting to the correct terminal. Check your terminal’s serial number by pressing the terminal power button
- The following are completed :
- On HitPay Dashboard > Settings > Payment Methods > Cards > View Details > Input Details > Done
- On HitPay Dashboard > Settings > Business > Ensure postal code is filled up
If the above are all done, retry again following the steps below :
- Turn off bluetooth
- Exit HitPay app (Close all apps)
- Turn on bluetooth
- Turn on HitPay app
- Try again
One terminal to one phone only :
- The terminal can only connect to one device at a time.
- If you are switching to another device, please unpair the previous device first.