Compatible devices: iOS and Android. Mobile and tablet only (no desktop).
For Android, watch this demo: https://www.youtube.com/watch?v=I8eKI80MdNg
For iOS, watch this demo: https://www.youtube.com/shorts/qi6oFBo_JoY
Step 1. Set up your HitPay account
- Ensure that your HitPay account is verified
- Ensure Card payments is activated and enabled for your account
- HitPay Dashboard > Settings > Payment Methods > Cards > View Details > Input Details > Done.
- Ensure that your complete Business Address including Postal Code is stated on your account
- On HitPay Dashboard > Settings > Business > Ensure postal code is filled up
- Download HitPay app on your phone and sign in
Step 2. Connect your terminal
- Turn on your terminal
- Ensure Bluetooth and location is turned on
- Open HitPay App > Click on 3 lines at top left > Settings > Terminal > Device Type, select WisePad 3 > Select your terminal (based on serial number) > Pair > Done
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If an automatic update begins, wait for it to complete. Once done, your terminal is ready!
Tip: Listen for a "Ding" sound when connecting
If you do not hear this sound after approximately 10 seconds, try again by:
- Turn off bluetooth
- Logout and Exit HitPay app (Close all apps)
- Turn on bluetooth
- Turn on HitPay app and Log back in
- Try again
Step 3. Accept payments
- Open HitPay App then Choose Quick Sale or Products
- For Quick Sale: Enter charge amount > tap Charge button > select payment method: Card Reader > ask customer to tap or insert card > get payment notification
- For Products: Select a product from your store. You need to upload products on the dashboard beforehand
Troubleshooting
If you can’t connect to the terminal, please check that:
- Bluetooth and Location Services are enabled on your phone
- Your terminal is currently charging or has more than 50% battery
- You are connecting to the correct terminal. Check your terminal’s serial number by pressing the terminal power button
- The following are completed :
- On HitPay Dashboard > Settings > Payment Methods > Cards > View Details > Input Details > Done
- On HitPay Dashboard > Settings > Business > Ensure postal code is filled up
- The terminal can only connect to one device at a time
- If you are switching to another device, please unpair the previous device first
If the above are all done, retry again following the steps below :
- Turn off bluetooth
- Logout and Exit HitPay app (Close all apps)
- Turn on bluetooth
- Turn on HitPay app and Log back in
- Try again