HitPay Merchants can top up the HitPay Balance into the Reserved balance bucket for future refunds and chargebacks.
Navigate to Sales and Reports > HitPay Balance
Click on Top up
Enter Top Up Amount and click on Confirm
Scan the PayNow QR displayed using your PayNow supported payment app
Upon scanning the QR and completing payment, you will receive a success message as shown below
The balance is automatically added to your Reserve balance. The reserve balance is used for deducting refund amounts.