Topping up HitPay balance is a feature currently available for Singapore-based merchants. HitPay Merchants can top up the HitPay Balance into the Reserve balance bucket for future non-card refunds.
You can check this article for the guide on how to top up your Stripe balance for Card refunds.
Step 1. Navigate to Sales and Reports > HitPay Balance > click Top Up:
Step 2. Enter Top Up Amount and click on Confirm:
Step 3. Scan the PayNow QR displayed using your PayNow supported payment app:
Step 4. Upon scanning the QR and completing payment, you will receive a success message as shown below:
The balance is automatically added to your Reserve balance. The reserve balance is used for deducting refund amounts: