There can be two balances for a merchant's HitPay account. One is the HitPay Balance and the other is the Card Balance.
HitPay Balance
The HitPay balance comprises of net balance amounts (after HitPay fees deducted) for payments accepted through all payment methods except Card (Stripe) payments. This is the basis of HitPay payouts tab under Bank Payouts > HitPay Balance.
HitPay Balance per Country:
| Singapore | PayNow QR, GrabPay, PayLater by Grab, Shopee Pay, Atome, and Shopback Pay |
| Philippines | Unionbank Online, Instapay QR PH, PESONet, Gcash, Over the counter payments (Bayad, ECPay, Palawan), BillEase |
| Malaysia | Shopback Pay, E-wallet payment methods |
The HitPay Balance comprises of four balance buckets:
-
Available to pay out
- Includes funds that are ready to be paid out now. You can choose to automatically payout as per the payout schedule here or manually payout. Manual payout allows you to keep your balance in HitPay without paying into your bank account. However, note that payout breakdown reports are not available if your payout schedule is set to Manual. -
Pending
- Includes funds that are in transit and not yet available to be paid out to your bank account. -
Reserve
- Includes funds that can be used to pay for refunds and chargebacks. Funds can be added to the Reserve fund from the Available to pay out funds.
-
Deposit
- Funds that are reserved to cover a negative balance on a HitPay account. Deposits are applied by HitPay for merchant accounts from high-risk categories
* Your HitPay balance needs to be sufficient to cover any refunds for non-card payments.
Card Balance
The Card balance includes all payments made using Cards and AliPay. This is the basis of Card Payouts tab under Bank Payouts > Card Balance.
The Card Balance comprises of two balance buckets:
-
Available to pay out
- Includes funds that are ready to be paid out. This will be dependent on the payout schedule here per country. -
Pending
- Includes funds that are in transit and not yet available to be paid out to your bank account.
* Your Card balance needs to be sufficient to cover any refunds for card payments.