HitPay provides a one-year limited warranty against defective materials and faulty workmanship in a HitPay Terminal Product. The warranty period starts on the date of your original purchase of the HitPay Terminal Products from HitPay and ends one year after that date.
If you submit a claim during this warranty period that is within the scope of the limited warranty, and you follow our instructions for returning the HitPay Terminal Product, we will at our option, to the extent permitted by law, either repair the HitPay Terminal Product, replace the HitPay Terminal Product, or refund to you all or part of the purchase price of the HitPay Terminal Product. This limited warranty applies only to unaltered hardware components of the HitPay Terminal Products that are used in accordance with these Terms and not subject to accident, misuse, or neglect.
This limited warranty gives you specific rights and is personal to you. You may not transfer this warranty to any other person. You may have additional rights under applicable Law, and this limited warranty does not affect such rights. To make a warranty claim, please contact us. We will provide you with information about how to return your HitPay Terminal Products and obtain a replacement HitPay Terminal Product.
If your reader breaks or malfunctions, contact us at our WhatsApp support number along with the serial number of the device and a description of the issue you are experiencing.