My buyer and I do not agree on an existing transaction. Do you have a dispute resolution process? November 12, 2018 09:14 Updated Yes, in case of any dispute between a HitPay merchant and a customer, the buyer or the seller can write into firstname.lastname@example.org describing the exact issue along with the order id. Related articles How are customer chargebacks and disputes handled on HitPay? What kind of products and services can I sell using HitPay? How can I issue refunds to my customer?