My buyer and I do not agree on an existing transaction. Do you have a dispute resolution process? November 12, 2018 09:14 Updated Yes, in case of any dispute between a HitPay merchant and a customer, the buyer or the seller can write into firstname.lastname@example.org describing the exact issue along with the order id. Related articles How are customer chargebacks and disputes handled on HitPay? What are the fees involved with using HitPay? How can I issue refunds to my customer? What are HitPay Checkouts? When does my money get credited to my bank account?