My buyer and I do not agree on an existing transaction. Do you have a dispute resolution process? November 12, 2018 09:14 Updated Yes, in case of any dispute between a HitPay merchant and a customer, the buyer or the seller can write into email@example.com describing the exact issue along with the order id. Related articles How are customer chargebacks and disputes handled on HitPay? Is it safe for customer to enter their card details for point of sale transactions? How can I issue refunds to my customer?