A pending status for your payout typically means it is still being processed or has encountered an issue. To clarify the status of your pending payout, check the initiation date. If the pending payout shows today's date, it is still in transit to your bank account. If it shows a past date, the payout has likely failed.
If your payout has failed, here are the possible reasons and recommended actions:
A. Incorrect Bank Account Details
- Verify your saved bank account details by navigating to your HitPay dashboard > Settings > Bank Accounts.
- If the details are correct, proceed to the next step. If incorrect, send an email to bankaccountchanges@hit-pay.com using your HitPay registered email address to request an update. Our Compliance team will handle the update after verifying your identity.
- Once your bank account details have been updated, follow the next steps as needed.
B. Connectivity Issues, System Error, or Account Issues
If your bank account details are correct but the payout has failed, it may be due to a connectivity issue with the receiving bank, a system error, or restrictions on your account.
- Contact HitPay Support at support@hit-pay.com using your registered email address. Our team will investigate the issue and guide you on how to proceed.
- The HitPay Support Team will provide further information about the failed payout or assist in reprocessing it as necessary.