HitPay offers multiple customer support channels for merchants and below is an overview of all support options available to all HitPay merchants. Our support hours is from 9AM to 6PM SGT, but you can send us an email or message anytime and our team will get back to you as soon as we can.
Support Channel
- Log your concern through the HitPay support page via the HitPay dashboard. Navigate to your HitPay dashboard > click Contact support as highlighted below > choose your preferred option:
- Contact support@hit-pay.com and you can expect a response from the team within 1 business day.
Self Serve Guides
- You may find self serve guides by clicking on the blue chat icon on our website. Alternatively, you may find all the relevant guides at: