Why are my Payouts and/or Payments disabled?
Your payouts and/or payments may be disabled or temporarily suspended if our Compliance team requires additional information or documents to ensure that your account is constantly in line with our regulations and policies. Rest assured that this measure is in place to ensure the security and compliance of all our valued users using our platform. Once our review is completed, your payouts will resume promptly. In the meantime, your business can continue to accept payments from your customers as usual. This suspension only affects outgoing payouts and has no impact on your ability to serve your valued clientele.
Should you have any questions or require further assistance regarding the payout notification displayed on your dashboard, our dedicated compliance team is here to help. Please feel free to contact us at compliance@hit-pay.com with the subject line: [HitPay Account Enquiry - Payout schedule].
Why is the payment made by my customer not reflecting on my account?
For such cases, kindly send us an email at support@hit-pay.com stating the customer's email address and provide a screenshot of the proof of transfer so we can further check the payment made.
Kindly ensure that the screenshot includes the amount, timestamp, and reference ID of the payment.