HitPay merchants have the option to keep funds in their Reserve wallet to have enough funds always available for Refund purposes. Any balance moved to the Reserve wallet will not be included on the payouts processed for the account until the funds were moved back to the Available balance wallet.
Step 1. Navigate to Sales & Reports > Hitpay Balance:
Step 2. Click Reserve:
Step 3. Click here as highlighted below to move balance from available balance to reserve balance or vice versa:
Step 4. Choose the transfer request and enter transfer amount then click Confirm: