HitPay's all in terminal with printer (Sunmi V2s) can be set up by following the steps below.
- Turn on the Sunmi device by pressing the power key on the right-hand side.
- Once the device is switched on, you have the option of inserting a sim card or connecting to a wifi network.
- Once the wifi network is enabled and the device is ready for use, sign into Google PlayStore
You may use :
-Your own gmail account so you get updates
-Create a generic gmail account and sign in - Launch the Google Play Store and search for the HitPay Google Play App (Blue logo):
- Once the app is downloaded, log into the HitPay app using your HitPay credentials.
- Ensure bluetooth and location settings are turned on in the terminal
- Upon login, please wait for the app to automatically connect to the card reader function. Once this is completed, you will notice a connected status on the home page of the HitPay app.
- You can now start accepting payments using the Quick Sale or Products function from the home page.
- Select Tap to Pay or Card Terminal as the payment option for card reader payments
(Example - https://www.youtube.com/shorts/inJoBe7BiJw)
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Note: Ensure your Sunmi device is on auto-update
- This means that your tablet always has the newest software and bug fixes:
- Open Playstore on your Sunmi device
- Click the Profile Icon
- Go to Settings > Network Preferences > Auto Update Apps
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Troubleshooting Tips
1. I can't move the flap to fit my printer paper in
Answer: Lightly pull up the flap and push it all the way to the left
2. How do I customize my receipts?
Answer: Head to Settings > Edit Business Details and Receipt Customization
3. Can I add discounts, surcharges and taxes?
Answer: Head to Settings >Tools > Edit under Discounts, Surcharges, Taxes, and Tips
4. How do I know if the transaction is successful?
Answer: Tap and hold the credit card until you see a green tick on the terminal and the option to print.
5. My app is frozen
Answer: Do quit the app by closing all apps, look for HitPay App, and open it up again
6. My terminal is trying to reconnect
Answer:
- Allow it to reconnect for about 5-10 seconds
- If it is still reconnecting after 30 seconds:
- go to Settings > Terminal > click on Terminal number and Done
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7. What printer paper size should I buy?
Answer:
Paper width: 58mm
Paper roll diameter: 40mm max
You can find it online on Shopee or at Popular bookstores
8. How do I exit this screen?
Answer: Swipe your finger in an upwards motion on the bottom right corner of the phone, then kill the app